Serving thousands of customers every hour across the region, here’s how talabat Mart is leading the q-commerce sector
● Since launching in 2019, over 100 talabat Mart stores have opened across the region, of which more than 30 stores in Egypt with a selection of more than 7,000 different products.
● talabat’s optimized tech helps deliver orders to customers’ doorsteps in 20 minutes or less.
Since its initial launch, talabat Mart has expanded its operation in the region, offering a selection of more than 7,000 products delivered from over 100 stores across eight markets. Providing consumers with a highly convenient, yet practical and hassle-free 24/7 experience – talabat Mart has grown into an operation, leveraging on talabat’s innovative tech that is designed to enable efficient order preparation and delivery in 20 minutes or less.
Did you know that more than a quarter of orders come from fresh produce like fruits, vegetables, dairy, seafood and more? talabat took a look at consumers’ ordering habits and found some interesting statistics, check them out below!
Delivering high quality produce
Produce quality and food safety teams on-site at each store in the region, perform strict quality checks before storing food in areas that are appropriately temperature controlled. Once an order is prepared, items are reviewed one final time before being sent for delivery.
Going bananas for…bananas?!
It’s always great to see people ordering fruits, and data shows that bananas are the consistent favorite fruit across the region – followed by oranges and apples!
Why are tomatoes the slowest vegetable? Because they can’t ketchup!
However, not in this case, tomatoes reign supreme under the vegetable category on talabat Mart, with cucumbers and potatoes not far behind!
Favoring water above all else!
Drinking water is easily one of the best ways to stay hydrated and healthy, so it’s no surprise that water is the most popular item on talabat Mart, along with bananas and chocolate milk.
An ongoing debate, salty or sweet?
Our region has a sweet tooth – and talabat Mart unveiled that most markets love indulging in sweet over salty snacks, with only one market (looking at you, Bahrain!) opting for the latter.
In addition to offering fresh produce, talabat Mart also carries a number of newly-introduced vegan products!
Customers looking to add more plant-based ingredients in their recipes can now order organic coconut or almond flour, sugar and oil!
The greatest grocery preparation:
talabat Mart ensures efficient and reliable delivery by using store management tech solutions to provide real time visibility throughout the process. This results in customers getting the products they want, when they want, and without the need for any modifications or substitutions to items in their orders. Additionally, optimized inventory management in each of the stores means that talabat Mart offers assorted items specifically catered to the needs of customers located in the same area as the store – ensuring that any and all of their necessities are available, at any given time.
Furthermore, capitalizing on talabat’s innovative tech, and making sure stores are located in the right place and time to have the greatest impact, enables over a thousand pickers across the region to prepare orders in less than 3 minutes on average! In-store employees responsible for collecting items or “pickers” are aware of each product’s exact location and optimize their picking route to save time – they know their game.
Bringing you the greatest delivery in under 20 minutes:
With the help of local teams and highly optimized tech, consumers in Egypt receive their orders in 20 minutes or less, and interestingly, the shortest delivery time regionally has been one minute!
Meeting customer needs
talabat’s grocery dedicated product & tech team constantly innovate and test to drive new ways to bring customers more relevance and help them find products faster. talabat uses its technology to better understand how customers shop and works with global household names on insights to learn about how to better serve customers in the region.
Here’s to taking the time to ensure good choices
In the region, consumers take an average of 12 minutes to browse talabat Mart, about the time one would take to listen to a few favorite songs! Leave it to talabat Mart to bring you the #greatestdelivery every day.
Consumers can order their necessities on talabat Mart by downloading talabat through the iOS App Store, Google Playstore and Huawei App Gallery.
– Ends –
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years into the leading local tech platform in the region.
We deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with well over 25,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in many cases, 20 minutes or less!
Our customers, our partners, our people, our riders, and the communities in which we operate are at the heart of what we do. In 2021 alone, we facilitated the donation of well over 900,000 meals to those in need, as well as donated over 2.2million dollars to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.